Legal

Terms of service

Last updated September 26, 2026

These terms apply between Caelum Cloud Services Inc., a New York corporation (DOS ID 8031434, filed September 26, 2026), ("Caelum", "we") and the business that uses our services ("you"). A quote you accept and the contracts it creates may add specific terms; where they differ, the quote or contract prevails. Using the client portal also means following our privacy policy.

1. Our services

We design and build websites, web applications and mobile applications ("project work"), and we host, maintain and monitor them ("services"). What is included, the price and the dates are described in the quote you accept. Work that isn't in it is quoted separately.

2. Quotes and contracts

A quote is valid until the date shown on it. It is accepted online by an administrator of your account, who confirms having the authority to bind your business; that acceptance, with the name typed, time and IP address, forms the contract. Project work becomes a project contract; hosting and maintenance become a one-year service contract that renews automatically each year unless either of us cancels it at least 30 days before its renewal date.

3. Prices, invoices and payment

Prices are in the quote's currency (US dollars unless stated otherwise) and exclude sales taxes, which we add as the law requires.
Project work is paid in parts: Website design & build — 20% on signing · 80% on delivery; Web app design & build — 20% on signing · 80% on delivery; iOS app — 20% on signing · 80% on delivery; other work in full on delivery.
Services are billed monthly or yearly, in advance, as chosen in the quote. A price change for a service applies from the next billing period, after notice.
Invoices are payable within 30 days. You can pay by card, securely through Stripe, with the invoice's link or QR code or in the portal.
If an administrator turns on auto-pay, the saved card is charged for each invoice as described when it was turned on, until auto-pay is turned off or the card removed. A declined charge is never retried automatically; we let you know.
If an invoice stays unpaid, we send reminders. After 30 days past due we may, with 10 days' written notice, suspend the services concerned until it is paid. Corrections to an issued invoice are made by credit note.

4. What we ask of you

Give us the content, access and decisions the work needs in time; delays on your side move the delivery dates.
Keep your portal passwords confidential and tell us promptly of any unauthorized use. Each person uses their own account.
Only give us content you have the right to use, and don't use our services for anything illegal, harmful or that infringes others' rights (including spam and malware).
You remain responsible for the personal information of your own customers that our services process for you; we handle it only on your instructions.

5. Ownership

Once project work is paid in full, you own what we created specifically for you (design, content, code written for your project) and can use it freely. We keep ownership of our own tools, libraries and know-how, and give you a permanent licence to use the parts built into your project. Third-party components (themes, plugins, open-source software) remain under their own licences. We may mention your business as a client and show the work in our portfolio unless you tell us not to.

6. Hosting and availability

We monitor the services we host and work to keep them available, secure and up to date, with daily backups. We publish the state of our systems on our status page. Maintenance may occasionally require short interruptions, planned outside business hours when possible. We depend on providers (hosting, network, app stores) whose outages are beyond our control.

7. Liability

We do our work with care and skill. To the extent the law allows, our total liability for any claim is limited to the amounts you paid us for the service concerned in the 12 months before the claim, and we are not liable for indirect losses such as lost profits or data you could have kept a copy of. Nothing in these terms limits liability that cannot legally be limited, such as for intentional or gross fault.

8. Ending the relationship

Either of us may end a contract if the other seriously breaches these terms and doesn't fix it within 30 days of written notice. You may cancel a service contract with effect at its next renewal. When a contract ends, you pay for the work done and services provided up to that date, and we give you a copy of your website or application files and data on request, within 30 days.

9. Changes to these terms

We may update these terms. We'll tell you by email at least 30 days before an important change applies; contracts already running keep their price until their term ends.

10. Governing law

These terms are governed by the laws of the State of New York. The state and federal courts located in Nassau County, New York have jurisdiction over any dispute, unless the law gives you the right to another forum.

Contact

Questions about these terms: [email protected].